Refund Policy
Our commitment to your satisfaction and our refund process explained.
Last updated: 2 November 2025
Our Refund Commitment
At JobQuote, we're committed to providing excellent service. If you're not satisfied with our service, we offer a fair and transparent refund process.
We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied within the first 14 days, we'll refund your subscription in full.
Eligibility for Refunds
Eligible Situations
- Within 14 days of initial subscription purchase
- Technical issues preventing service use (when unresolved)
- Duplicate charges or billing errors
- Service significantly differs from advertised features
- Unauthorised charges on your account
Non-Eligible Situations
- After the 14-day money-back guarantee period
- Violation of Terms of Service
- Account termination due to abuse or misuse
- Change of mind after 14 days
- Partial months of service
Refund Process
Submit Request
Contact our support team via email or through your account dashboard with your refund request.
Review Process
Our team will review your request within 2-3 business days and may contact you for additional information.
Receive Refund
Once approved, refunds are processed within 5-10 business days to your original payment method.
Subscription Cancellations
You can cancel your subscription at any time:
- Access remains active until the end of your current billing period
- No charges will occur after cancellation
- You can reactivate your account at any time
- Data is retained for 90 days after cancellation
- Cancellations outside the 14-day guarantee are not refundable
Pro-Rated Refunds
In exceptional circumstances, we may offer pro-rated refunds:
- Extended service outages affecting your business
- Critical features become unavailable
- Account issues preventing service use for extended periods
Pro-rated refunds are calculated based on unused subscription time and are granted at our discretion after reviewing the circumstances.
Payment Disputes
If you notice an unauthorised or incorrect charge:
- Contact us immediately at billing@jobquote.com
- Provide transaction details and reason for dispute
- We'll investigate and respond within 2 business days
- Resolution typically occurs within 5-7 business days
Important: Please contact us before initiating a chargeback through your bank. We're committed to resolving issues directly and chargebacks may result in account suspension.
Processing Times
Refund Request Review
2-3 business days
Refund Processing
5-10 business days to original payment method
Bank Processing
Additional 3-5 business days depending on your bank
Free Trial Conversions
If you signed up for a free trial:
- You can cancel anytime during the trial period with no charge
- If not cancelled, you'll be charged after the trial period ends
- The 14-day money-back guarantee applies from the date of first charge
- You'll receive email reminders before your trial ends
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the service after changes constitutes acceptance of the updated policy.
Contact Us
For refund requests or questions about this policy, please contact our billing team:
Email: billing@jobquote.com
Subject Line: Refund Request - [Your Account Email]
Please include your account email, subscription details, and reason for the refund request. We aim to respond to all refund requests within 2-3 business days.